Privacy Policy

1. General principles

We collect only information that is reasonably necessary to answer enquiries, manage reservation requests, support event planning and maintain the security of the website. We handle information with care and in line with applicable Australian privacy requirements.

2. Information we may collect

Information may include your name, email address, phone number, preferred date, party size, enquiry category, accessibility needs and any details you choose to include in a message. Basic technical records may also be created by the hosting environment for security and reliable delivery.

3. How information is used

• Responding to dining, event and accessibility enquiries.
• Coordinating requested bookings and private functions.
• Preventing misuse and maintaining website security.
• Meeting record-keeping or legal obligations where applicable.

4. Legal grounds

We process information to take steps you request before a booking, to provide requested services, to meet legal obligations, and for legitimate operational interests such as security and customer support. Where consent is required, you may withdraw it for future processing.

5. Cookies and analytics

The website may use essential or functional browser storage needed for navigation and form behaviour. We do not currently use advertising cookies or third-party analytics services. Further details appear in our Cookie Policy.

6. Sharing with service providers

Information may be shared only with providers that support website hosting, security or communications when needed to deliver the requested service. We do not sell personal information.

7. Retention and security

Enquiry information is retained only for as long as reasonably needed for the relevant request, operational records or legal obligations. Reasonable administrative and technical safeguards are used, although no internet transmission can be guaranteed to be completely secure.

8. Your rights

You may ask to access or correct information we hold about you, request deletion where applicable, or raise a privacy concern. We may need to verify identity before completing a request.

9. International handling

If a contracted technology provider processes information outside Australia, we take reasonable steps to use suitable safeguards and limit processing to the service required.

10. Children and age restrictions

The website is not directed to children. Casino areas and gaming activities are restricted to guests aged 18 and over. We do not knowingly request personal information from children.

11. Changes and contact

We may update this policy when practices or legal requirements change. The current version will remain available on this page. Privacy enquiries can be submitted through the Contact page or by referencing hello@zelcarinedining.com.